SHIPPING INFORMATION
We offer both national and international deliveries of great variety of currencies. All our deliveries are safe, fast and discreet. All clients delivery information are deleted after delivery in order to ensure a discrete deal because your security is all that matters to us.
Tracking number is presented for our clients to monitor the delivery progress of their parcels online.
We guarantee the safety passage of your package, all our packages are customized and diplomatic sealed packages this means that they are custom free. We offer triple vacuum seal and stealth package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers, We do provide refunds or replace your order if there is a failure in delivering.
We do offer camouflage for our packages, for example we use games, TV or any other legal goods cartons to deliver our packages so that buyer receive package as though receiving a newly ordered Electronic Item.
we do provide you with a professional packaging and a big box to fit all your orders, we also write titles on the stuff before they are being packaged so that it will be easy for clients who ordered many stuff to find it in the box. The delivery usually takes up to 3-5 days
All our packages are sent with ‘Track & Trace’ and can therefore be tracked online. All paid orders are shipped next business day. After we process your shipment order, we will send your package to the post office/courier company. Then, a tracking number which can be used to track the delivery status of your package will be sent to the email address that is registered with your Shop Account. Once the tracking number is sent to your email address, you can track your shipment.
Note: If you don’t see the email in your email inbox, please check your spam folder.
What are the shipping costs?
Delivery charges will be indicated during the ordering process.
DELIVERY INFORMATION
In Europe: 2 – 5 business days
In USA :1 day
Rest of the world: 4 – 8 business days.
* All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.
Discreet delivery:
With us you don’t have to worry. Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use us as sender’s name.
Your privacy is paramount to us and our discreet packaging guarantees that you are the only one getting excited by the parcel – to others it will look plain boring. Larger items are sent in sturdy cardboard boxes and are double-wrapped with strong packing tape. Smaller items are sent in strong and padded envelopes. All orders are sent in inconspicuous plain packaging. No-one will be able to guess what the package contains or who the sender is. No logo or lettering mentioning our company will be found on the parcel. The only markings on your parcel are your address label on the front and a postal/parcel service sticker, depending on the service used.
GUARANTEE
We sometimes have delay in shipping and problems with customs for international orders. If packages are lost, damage or intercepted by customs we will resend a new package. We try to satisfy all our clients to the best we can but we also require you to be patient with us in times of delay and problems. We guarantee the safety passage of your package, all our packages are customized and diplomatic sealed packages this means that they are custom free. We offer triple vacuum seal and stealth package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers, We do provide refunds or replace your order if there is a failure in delivering. We do offer camouflage for our packages, for example we use games, TV or any other legal goods cartons to deliver our packages so that buyer receive package as though receiving a newly ordered Electronic Item.
Money Back Guarantee & Refund Policy
We want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
Things we consider for full refund
1- Package was intercepted by custom after being insured
2- Good/item don’t meet your requirement or satisfaction.
3- Package got damage during transportation after being insured.
4- Delay in shipment or not delivered after 10days of payment.
5-Wrong shipping of parcel
Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 30 days of your date of purchase. Please include your proof of payment so we can issue a refund as quickly as possible. Also note that we make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund. You shall be refunded same way you paid for your goods.